Refund policy
We hope you love your At Dusk purchase. If you change your mind, you may request a return within 7 days of receiving your order.
Change-of-mind returns
To be eligible for a change-of-mind return, your item must be:
- unused
- unworn
- unwashed
- in its original packaging and original condition
To request a return, please contact us at hello@atdusk.co.za within 7 days of receiving your order. Once your return has been approved, we will provide instructions on how and where to send your item.
Customers are responsible for arranging and paying the return shipping costs for all change-of-mind returns. This includes returns because you have changed your mind about the colour, style or other product preference, or where multiple items have been ordered and you decide to keep only some of them.
Original delivery charges are not refundable for change-of-mind returns.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost in transit.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective or you have received the incorrect item, please contact us at hello@atdusk.co.za as soon as possible so that we can assist you.
Where an item is faulty, damaged, incorrect or otherwise does not meet the standards required under applicable South African consumer law, At Dusk will cover the reasonable cost of returning the item where required by law, and your applicable statutory rights to a repair, replacement or refund will apply.
Refunds
Once we have received and inspected an approved change-of-mind return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process and reflect the refund.
Items that do not meet the change-of-mind return conditions above may not be eligible for a refund, subject always to your rights under applicable South African consumer law.
Nothing in this policy excludes or limits any rights you may have under applicable South African consumer law.